Returns Policy - Hermetica
At Hermetica, we take immense pride in the craftsmanship and quality of our spirits. Ensuring you are delighted with your purchase is paramount to us. If, for any reason, you are not fully satisfied, we offer a clear and fair Returns Policy for a smooth and hassle-free experience.
1. Eligibility for Returns
1.1. Damaged or Defective Products: Should you receive a damaged or defective product, report it to us within 7 days of delivery. We are committed to either replacing it or refunding the item for you.
1.2. Incorrect Order: In the unlikely event you receive an incorrect product, inform us within 7 days of delivery. We will dispatch the correct item to you, and guide you on returning the incorrect product.
1.3. Change of Mind: Changed your mind? No problem! Return the item within 14 days of delivery, ensuring it remains unopened with its seal intact, unused, and in its original packaging. Please be advised that return shipping costs in this case will be your responsibility.
2. Returns Process
2.1. Initiating the Return: Start by reaching out to our customer support team at evan@alchemyalley.com or call us at 0417 857 309. Provide details like your order number, product specifics, the return reason, and relevant photos if necessary.
2.2. Return Authorization: Once we receive your request, we'll guide you through the process and issue a Return Authorization (RA) number. It's essential to secure this number before returning any items.
2.3. Packaging and Shipping: Ensure the item is packed securely in its original packaging to avoid any transit damages. Mention the RA number on the package and ship it to the address our team provides.
2.4. Refund or Replacement: Once we receive and inspect the returned item, we'll expedite your refund or replacement according to the return's conditions.
3. Important Notes
3.1. No RA, No Return: Items without a valid RA number will not be processed, causing delays in the return process.
3.2. Refund Processing: Refunds are made using the original payment method. Please allow up to 7 business days for the refund to reflect in your account.
3.3. Shipping Costs: For valid returns due to damage, defect, or incorrect orders, Hermetica will cover the return shipping. However, for change-of-mind returns, you'll bear the shipping expenses.
4. Exclusions
Some items or conditions might be excluded from returns, such as products bought during clearance sales or any custom-made products (if applicable). Ensure the product's seal is intact and unbroken when returning.
5. Contact Us
For any questions or assistance regarding your return:
- Email: evan@alchemyalley.com
- Phone: 0417 857 309
Our prime goal is to guarantee your contentment with every purchase at Hermetica. We deeply value your trust and support and are always eager to deliver exceptional spirits and unmatched service.
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Terms of Service - Hermetica
Welcome to Hermetica. Kindly read our Terms of Service with attention before utilizing our website and offerings. Accessing or engaging with any section of our website indicates your acceptance of these terms. If you do not concur with any of these stipulations, please refrain from using our website or services.
1. Intellectual Property Rights
The content, trademarks, logos, and other intellectual property showcased on this site are the sole property of Hermetica. They are safeguarded by relevant copyright and trademark laws. Unauthorized use, modification, or distribution of our content is strictly forbidden without our direct written permission.
2. Permissible Website Use
Our website and services are open for personal and non-commercial utilization. Unauthorized actions on our website, including but not limited to data extraction, scraping, or automated access, are explicitly prohibited.
3. Privacy Assurance
Your engagement with our website and services implies your acknowledgment and agreement with our Privacy Policy. We encourage you to familiarize yourself with our Privacy Policy to comprehend our data handling practices.
4. Age-Related Restrictions
To access and engage with our website and services, you must be at or above the legal drinking age in your jurisdiction. By interacting with our website, you verify your adherence to this requirement.
5. Information on Products
We commit to presenting accurate product details, but we don't guarantee the precision, comprehensiveness, or dependability of any content on our platform. Details about products, including descriptions, prices, and availability, may undergo changes without prior notification.
6. External Links
You may encounter links to external sites on our platform. These third-party sites aren't governed by us, and Hermetica is exempt from any responsibility concerning the content or privacy measures of these sites. Engage with third-party platforms at your discretion.
7. Liability Limitations
Hermetica won't be held accountable for any direct, indirect, incidental, consequential, or punitive repercussions arising from your use or inability to utilize our services, even if apprised of the potentiality of such damages.
8. Indemnity
By using our platform, you consent to indemnify Hermetica, including our staff, representatives, and associates, against any claims, damages, costs, or other expenses stemming from your violation of these terms or your engagement with our services.
9. Governing Jurisdiction
These stipulations are dictated by the laws of Victoria, Australia, without giving effect to any conflict of law principles.
10. Term Alterations
Hermetica maintains the right to revise these terms as deemed necessary, without any prior intimation. Regularly revisiting this page ensures you're informed of any modifications.
For Inquiries
For any clarifications or concerns about our Terms of Service, reach out to us:
- Email: evan@alchemyalley.com
- Phone: 0417 857 309
Thank you for choosing Hermetica. We invite you to embark on a captivating journey through our realm of alchemy and exquisite spirits!
