How long will it take for my order to arrive?
Our standard Parcel Post typically takes 2-4 business days for deliveries within the same state and 3-6 business days for interstate deliveries. Please note that these are estimates, and actual delivery times may vary.
Where is Hermetica's distillery located?
Our distillery is nestled in the heart of Healesville, Victoria, Australia. This picturesque location serves as a haven of creativity and innovation, where our master distillers craft each spirit with precision and passion.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and other major payment methods. All payments are processed securely through our encrypted payment gateway.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order's progress on our website or the AusPost website.
How do I know if I'm of legal drinking age to purchase from Hermetica?
By using our website and services, you confirm that you are of legal drinking age in your country or region. Please ensure you meet the legal age requirements before making any purchases.
What should I do if my order arrives damaged or defective?
We apologize for any inconvenience. If your order arrives damaged or defective, please contact our customer support team within 7 days of delivery. We will gladly replace or refund the item for you.
Can I return a product if I change my mind about the purchase?
Yes, you can! If you change your mind about your purchase, you have 14 days from the date of delivery to return the item. The product should remain unopened, unused, and in its original packaging. Please note that return shipping costs will be your responsibility in this case.
How can I stay updated on Hermetica's latest news and promotions?
To stay updated on our latest offerings, promotions, and alchemical experiences, you can subscribe to our newsletter or follow us on social media. Don't miss out on the magic – join our community of spirits enthusiasts today!
